In House Employment Services

We provide completely bespoke services to some national clients and work with them in their office environments helping with upskilling staff on HR and employment law.  We also provide employment clinics, review HR policies and provide bespoke training sessions to members of the senior management team.

Our commercial legal support includes advice and support on all employment matters including TUPE transfer situations, grievance and disciplinary processes, workforce re-structuring and Employment Tribunal advice. 

Here is a detailed case study of what we provide for one employer:


Description of business

Based in Denton, Manchester, gtd healthcare is a not-for-profit primary care services provider, delivering urgent out-of-hours medical and dental care to 1.6 million residents across the North West.

With an annual turnover in excess of £21m, the business employs almost 500 clinical and non-clinical staff in addition to contracting services from a further 150 self-employed GPs. gtd healthcare also provides a range of healthcare support to intermediate care services, GP referral management schemes and back office support.

Established for over 20 years, gtd healthcare has pioneered numerous leading edge services and works with like-minded organisations focused on the provision of integrated, whole person care.

The challenge

gtd healthcare sought a reliable, proactive and responsive legal support service to deal with both ad-hoc issues, and forward planning and risk mitigation strategies.

The client required a highly bespoke package of commercial legal support including advice and support on all employment matters including TUPE transfer situations, grievance and disciplinary processes, workforce re-structuring and Employment Tribunal advice. 

Pearson Solicitors has provided services to gtd healthcare for over 10 years and has a track record of constantly adapting as the client has increased in size and scope of service.

The solution

Service delivery has been multi-faceted and has included: weekly employment clinics at the client’s premises provided by Susan Mayall, Head of Employment; additional individual employment case specific support; design and delivery of bespoke training sessions to the senior management team and a regular review of all HR policies to ensure compliance with current legislation and advice to ensure commercial and corporate risks are mitigated.

Susan Mayall ensures seamless co-ordination of, and access to, the wider range of other commercial legal support within Pearson. This covers advice on existing company constitution, new company set up and commercial premises support including lease negotiation and renewal.

The result

Having specialist legal commercial support provided through various channels has enabled the clients to tender for new business with confidence, especially where workforce matters are a main consideration for commissioners. The client has been able to specifically reference Pearson as their ‘business partners’ as part of a number of successful bids.

The up-skilling of senior staff by Susan and the team within gtd healthcare has enabled detailed knowledge of HR and employment law matters to be demonstrated by the client while seeking new business.

The ability to manage numerous TUPE transfers and workforce restructures responsibly and thoroughly has enhanced the client’s reputation among staff and wider stakeholders.

As the client’s key contact, Susan Mayall helped gtd healthcare to manage a merger of services combining a walk-in service and existing GP Led Health Centre. The integration of the two services has since proved to be a key strategic shift for gtd healthcare resulting in enhanced credibility, greater operational efficiency and new business leverage across Greater Manchester.

The client’s positive experience of the commercial team has resulted in wider support being sought from our Medical Negligence team.

Testimonial from gtd healthcare

David Beckett, CEO at gtd healthcare, commented: “The service is exactly what we have required over the past 10 years and has continually adapted to reflect our changing needs. The people at Pearson are authentic, friendly and trustworthy, which makes dealing with the team a delight. This ethos seems to run through all aspects of the firm, regardless of department.

“The team fully recognises the day-to-day reality of managing a large and diverse workforce. The advice and support we receive is always grounded in a real understanding of our specific business needs and is always technically sound.

“As a company we pride ourselves on the value of caring for our relationships with staff, patients and partners. The team at Pearson seems to equally recognise the importance of maintaining the relationship with their clients which makes them so much easier to work with.

“I would recommend Pearson Solicitors without hesitation.”