Consumer Disputes

Pearson Solicitors offer advice and assistance on disputes arising from your activities as a consumer.

A consumer is someone who is not acting in the course of a Business.

Problems can happen in relation to the purchase, sale or hire of goods, faulty goods, poor service, injury or damage caused by defective goods, loan and credit agreements, poor quality holidays and non-delivery or cancellations issues.

As a consumer you receive protection not only under your contract but via various Acts of Parliament aimed at consumer problems.

The Sale of Goods Act is the main Act setting out additional rights relating to the sale and purchase of everyday items.

The Supply of Goods and Services Act is similar to the Sale of Goods Act but mostly covers the services you receive and materials used by tradesmen.

The Consumer Credit Act sets out the rules governing loans you take out and other credit services.

The Unfair Terms in Consumer Contract Regulations controls terms and conditions in many standard or other agreements.

The Consumer Protection Act deals mostly with defective and dangerous goods.

The Distance Selling Regulations control some aspects of remote purchasing such as through the Internet

The Unfair Contract Terms Act controls attempts to avoid or restrict liability or non-performance.

The Holiday Package Regulations provide remedies in some holiday disputes.

Not every Consumer dispute falls under one or more of these Acts. Some are just disputes about the terms of the contract or payment.

Latest News

Sale of Goods Law Provides Route to Compensation for Holidaymakers

An interesting use of the law relating to the sale of goods helped a couple whose all-inclusive holiday was ruined by gastroenteritis claim compensation from travel group First Choice recently. They claimed damages under the Supply of Goods and Services...

Put it in Writing

It is astonishing how often disputes over the beneficial ownership of assets become the subject of lengthy court proceedings. In a case decided in March, an argument about the ownership of a property ended up (at huge cost to the loser) in the Court of...

Uninsured Drivers and Compensation Claims

When accidents cause damage or injury and the responsible driver is uninsured, a claim can be made to the Motor Insurers' Bureau (MIB), an organisation financed by motor insurers with the intention of compensating those who have been involved in accidents...

Indemnity Insurance Comes to the Rescue in Identity Fraud Case

On the rare occasion that a professional adviser makes a mistake or behaves improperly, clients should be able to be confident of being compensated in full. A recent case shows how a client's potential loss at the hands of identity fraudsters was met by...

Charity Report Highlights Need for Trustee Vigilance

The need for charities to exercise strict controls over the disbursement of significant sums was made clear in a recent report by the Charity Commissioners into a small charity. The charity, which operated to promote active sports among the disabled,...