Consumer Disputes

Pearson Solicitors offer advice and assistance on disputes arising from your activities as a consumer.

A consumer is someone who is not acting in the course of a Business.

Problems can happen in relation to the purchase, sale or hire of goods, faulty goods, poor service, injury or damage caused by defective goods, loan and credit agreements, poor quality holidays and non-delivery or cancellations issues.

As a consumer you receive protection not only under your contract but via various Acts of Parliament aimed at consumer problems.

The Sale of Goods Act is the main Act setting out additional rights relating to the sale and purchase of everyday items.

The Supply of Goods and Services Act is similar to the Sale of Goods Act but mostly covers the services you receive and materials used by tradesmen.

The Consumer Credit Act sets out the rules governing loans you take out and other credit services.

The Unfair Terms in Consumer Contract Regulations controls terms and conditions in many standard or other agreements.

The Consumer Protection Act deals mostly with defective and dangerous goods.

The Distance Selling Regulations control some aspects of remote purchasing such as through the Internet

The Unfair Contract Terms Act controls attempts to avoid or restrict liability or non-performance.

The Holiday Package Regulations provide remedies in some holiday disputes.

Not every Consumer dispute falls under one or more of these Acts. Some are just disputes about the terms of the contract or payment.

Latest News

Confidentiality - Don't Give In to Threats

If you are facing menacing demands for money, you should take legal advice straight away. In a recent case, the High Court came to the aid of a wealthy married businessman who claimed to have been subjected to blackmail following a brief affair with a work...

Harassment Order Given Against Unknown Abuser

Harassment is very unpleasant and, when a person is subject to a campaign of abuse, it can prove extremely upsetting. Furthermore, it is often quite possible for the abuser to preserve their anonymity. In such circumstances, it might seem that there is...

Email Address Not Enough for Serving Claim

You may think that because a firm has an email address, you can serve a writ or other legal document on them by sending it via email…and so you can, but not unless the firm has agreed to that. It took a visit to the Supreme Court to resolve the...

Failure to Take Advice Stops Legal Action Cold

Litigating without using a qualified solicitor to assist you is strictly for the foolhardy. The point could hardly have been more clearly made than by a case in which a man who wished to have his criminal record erased from the Internet sued the wrong...

Government to Review Law to Wipe Out Trolling

The finding that more than a third of users of the Internet in the UK have been 'trolled' or been the subject of harassment or 'cyber-bullying', sometimes with severe effects on those singled out for online abuse, has led the Government to commission an...