Consumer Disputes

Pearson Solicitors offer advice and assistance on disputes arising from your activities as a consumer.

A consumer is someone who is not acting in the course of a Business.

Problems can happen in relation to the purchase, sale or hire of goods, faulty goods, poor service, injury or damage caused by defective goods, loan and credit agreements, poor quality holidays and non-delivery or cancellations issues.

As a consumer you receive protection not only under your contract but via various Acts of Parliament aimed at consumer problems.

The Sale of Goods Act is the main Act setting out additional rights relating to the sale and purchase of everyday items.

The Supply of Goods and Services Act is similar to the Sale of Goods Act but mostly covers the services you receive and materials used by tradesmen.

The Consumer Credit Act sets out the rules governing loans you take out and other credit services.

The Unfair Terms in Consumer Contract Regulations controls terms and conditions in many standard or other agreements.

The Consumer Protection Act deals mostly with defective and dangerous goods.

The Distance Selling Regulations control some aspects of remote purchasing such as through the Internet

The Unfair Contract Terms Act controls attempts to avoid or restrict liability or non-performance.

The Holiday Package Regulations provide remedies in some holiday disputes.

Not every Consumer dispute falls under one or more of these Acts. Some are just disputes about the terms of the contract or payment.

Latest News

Government to Review Law to Wipe Out Trolling

The finding that more than a third of users of the Internet in the UK have been 'trolled' or been the subject of harassment or 'cyber-bullying', sometimes with severe effects on those singled out for online abuse, has led the Government to commission an...

Victim of Hotel Jewellery Theft Wins Substantial Compensation

Thefts from hotel rooms are thankfully not an everyday occurrence, but when such a crime is committed, who, if anyone, is liable to pay compensation can become an issue, especially as the perpetrators, even if caught, frequently turn out to be penniless. In...

Air Travel Woes May Lead to Compensation

After a ghastly year for flight delays, with British Airways suffering two major IT failures, Ryanair's problems with aircrew rotas and air traffic control disputes, a recent report reveals that nearly £400 million in claims could have been made for...

Court Approval Not Needed to Withdraw Treatment

Situations where patients in an unconscious or minimally conscious state are being kept alive only because of intervention by medical technology are relatively commonplace. A recent case dealt with the issue of whether the approval of the court is...

Victims of Crime and Compensation

It is normal for victims of crime to think that the conviction and punishment of the criminal marks the end of the process entirely. However, that is not always the case as, when appropriate, compensation can be sought from the criminal. A good example is a...