Consumer Disputes

Pearson Solicitors offer advice and assistance on disputes arising from your activities as a consumer.

A consumer is someone who is not acting in the course of a Business.

Problems can happen in relation to the purchase, sale or hire of goods, faulty goods, poor service, injury or damage caused by defective goods, loan and credit agreements, poor quality holidays and non-delivery or cancellations issues.

As a consumer you receive protection not only under your contract but via various Acts of Parliament aimed at consumer problems.

The Sale of Goods Act is the main Act setting out additional rights relating to the sale and purchase of everyday items.

The Supply of Goods and Services Act is similar to the Sale of Goods Act but mostly covers the services you receive and materials used by tradesmen.

The Consumer Credit Act sets out the rules governing loans you take out and other credit services.

The Unfair Terms in Consumer Contract Regulations controls terms and conditions in many standard or other agreements.

The Consumer Protection Act deals mostly with defective and dangerous goods.

The Distance Selling Regulations control some aspects of remote purchasing such as through the Internet

The Unfair Contract Terms Act controls attempts to avoid or restrict liability or non-performance.

The Holiday Package Regulations provide remedies in some holiday disputes.

Not every Consumer dispute falls under one or more of these Acts. Some are just disputes about the terms of the contract or payment.

Latest News

Timeshare Credit Agreements Worth £47 Million May Be Unenforceable

Lending money to the public is, for obvious reasons, a heavily regulated activity and, as a case concerning timeshare properties showed , any involvement by those who are not authorised to carry out such activity can render credit agreements entirely...

Care Not a Deprivation of Liberty

Care orders for children that result in them being taken away from their parents are not made lightly. When a 14-year-old girl was assessed as having 'a range of complex therapeutic needs' that made constant supervision and care essential, the decision was...

Court Agrees to Correct Trust Error

We all make mistakes…and when a contract is set up the terms of which clearly do not reflect what was intended, the court can be asked to rectify it. A recent case shows that that approach can also be taken with regard to incorrectly drafted trust...

Supreme Court Rules in 'Gay Cake' Case

In a unanimous judgment, the Supreme Court has ruled that a bakery in Northern Ireland's refusal to make a cake bearing a slogan in support of same-sex marriage was not discriminatory. The legal battle began four years ago after Ashers bakery, a family-run...

Motive Not Sufficient Reason to Deny Subject Access Request

One of the dilemmas the courts face from time to time is how to achieve the right balance between individual privacy and the public's right to know about things. In a recent case , a patient who had made a complaint against a GP sought publication of the...