Consumer Disputes

Pearson Solicitors offer advice and assistance on disputes arising from your activities as a consumer.

A consumer is someone who is not acting in the course of a Business.

Problems can happen in relation to the purchase, sale or hire of goods, faulty goods, poor service, injury or damage caused by defective goods, loan and credit agreements, poor quality holidays and non-delivery or cancellations issues.

As a consumer you receive protection not only under your contract but via various Acts of Parliament aimed at consumer problems.

The Sale of Goods Act is the main Act setting out additional rights relating to the sale and purchase of everyday items.

The Supply of Goods and Services Act is similar to the Sale of Goods Act but mostly covers the services you receive and materials used by tradesmen.

The Consumer Credit Act sets out the rules governing loans you take out and other credit services.

The Unfair Terms in Consumer Contract Regulations controls terms and conditions in many standard or other agreements.

The Consumer Protection Act deals mostly with defective and dangerous goods.

The Distance Selling Regulations control some aspects of remote purchasing such as through the Internet

The Unfair Contract Terms Act controls attempts to avoid or restrict liability or non-performance.

The Holiday Package Regulations provide remedies in some holiday disputes.

Not every Consumer dispute falls under one or more of these Acts. Some are just disputes about the terms of the contract or payment.

Latest News

Care Costs - Wales Raises 'Asset Cap'

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Insurer Not Liable Where Driver Unidentifiable

In order to sue someone, they have to be served with a notice of claim unless the service of the notice can be properly dispensed with. Can the notice of claim be properly dispensed with if the person being claimed against is not only unidentified, but...

Care Home State Support Limits Unchanged for Ninth Year

Having enough money to pay for care costs in the final years of life is a major concern for many and, despite promises made by governments in the past about limiting the impact on people, in reality the scale of the problem is such that the potential impact...

Court Decides How Injured Child's Estate Should Be Distributed

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Take Care if You Have a Carer

Many people employ carers or cleaners to assist them with daily living. Quite often, such arrangements are informal and can last many years. However, failing to put them on a proper footing can prove to be an expensive mistake. Where an agency is used and...