Client Satisfaction is central to what we do – and why we want to improve!
Looking after our clients' needs is central to what we do and to keep on doing it well we need your help.
It’s why we look after second and third generations and why by far the bulk of new clients come to us through recommendations, but we need to make sure we are constantly evolving and changing with the needs of our clients – the legal landscape is very different today than it was even 10 years ago.
Our recent success in achieving industry excellence with Lexcel certification is an indication of this, but there are always opportunities to improve and we’d like our clients continuing help to recognise these.
Using client feedback at the end of a case helps us to implement new aspects of our service, leading to improved and more relevant services. This has driven many client-focused processes within the business including our Property Portal, allowing conveyancing clients to check the progress of their move 24/7 and expanding our opening hours. Where we can we’ve implemented fixed costs legal packages and fixed fee guarantees as price transparency is something clients like.
We regularly use client comments on our website as testimonials and in case studies, so prospective clients can see what experiences other clients have had working with our solicitors and financial advisers.
There are several ways that our clients can leave their feedback about our firm and the easiest way is through the TrustPilot Reviews website.
Alternatively, if you'd prefer to complete our full online client survey, to share details experiences of Pearson Solicitors and Financial Advisers, please click here
Thank you for helping us to provide a better service.
Please note that the information and opinions contained in this article are not intended to be comprehensive, nor to provide legal advice. No responsibility for its accuracy or correctness is assumed by Pearson Solicitors and Financial Advisers Ltd or any of its members or employees. Professional legal advice should be obtained before taking, or refraining from taking, any action as a result of this article.
This blog was posted some time ago and its contents may now be out of date. For the latest legal position relating to these issues, get in touch with the author - or make an enquiry now.