When clients call us their first point of contact will often be Lauren, one of our receptionists who works as a new client assistant.
As part of her role at Pearson Solicitors in Oldham, she is responsible for keeping the business up to date with client enquiries, telephone systems and making sure we answer and log all our telephone calls and contacts and provide the best possible service to our clients.
Her roles also involve meeting and greeting clients from our Oldham office, general administration and making sure our premises and meeting rooms are of a high standard.
Lauren has a wealth of client experience with over 16 years working in similar roles for law firms in Ashton and for 5 years working alongside marketing teams to make sure the client receives the best experience from start to finish.
What she enjoys most about her role is that every day is different and the fact that she can be tasked with a variety of different jobs when working at on reception. The client interaction and helping them feel welcome is all part of her service.