The future of legal advice
Digital technology is helping law firms like Pearson Solicitors in Oldham engage with clients and enabling us to help people all over the UK without the need for time consuming travel to offices, it also means we are able to observe all social distancing guidelines.
Digital meeting platforms such as Zoom, Microsoft Teams, Skype, WhatsApp and Facetime have allowed the business to continue during the lockdown and more and more we find clients are also increasingly happy to meet without having to come into our offices.
This echoes a nationwide survey of law firms. The recent IRN Research Legal Services Market Report found that 71% of consumers now use digital technology for legal consultations.
Clients are also more ready to search nationally for their lawyer according to the research, whether this is price, review, anonymity or recommendation driven.
Of course, we know that some clients will still want to meet face-to-face, and that is fine. Some matters require a more personal touch, either way, we make things work for our clients.
Commenting on the move towards more digital meetings, Head of Commercial Litigation, Christopher Burke, said: “The new digital options help us to meet the needs of all of our clients. Whether you want to meet in person, speak over the phone, or chat over Zoom, we’re here to offer sensible and effective legal advice for you, your family, and your business, whatever your needs.
“Our commercial clients are busy running businesses and feel comfortable within this virtual environment and I am sure this trend is set to rise. We take instructions from all over the UK so it’s a win win for everyone,” he added.
Legal Services Research
The IRN Research Legal Services Market Report also highlighted;
- 59% of people would now engage a law firm anywhere in the country (up 13% from 2019)
- Web search-engines were used by 25% of consumers (up from 17% in 2019)
- 38% of clients trust recommendations from family and friends
The pandemic has affected all of us, whilst the ways we are all communicating may be changing, customers still look for the most reliable law firms and professional solicitors. Studies found that more than a quarter of consumers have gone back to a law firm or solicitor they have used before and that is a trend Pearson Solicitors echo - with a large percentage of clients coming back to us or recommending us to friends and relatives.
What our clients say about us
Here’s what they have to say about us:
- “We regularly seek your advice on commercial matters in our day to day business life, the advice is friendly, helpful and excellent value.”
- “Professional and efficient, a very good experience and I would recommend.”
- “I have used Pearson for many years and everyone I deal with is friendly and helpful.”
- “Complicated legal stuff explained in a way I understood, Excellent.”
- “I received excellent service when buying my first home, I definitely recommend them.”
According to the survey we trust our friends, family and colleagues and so our recommendations have grown over the past year.
Trustpilot and Google Reviews are both key parts of our business and the endorsement and recommendations through them are used by clients as a sign of trust and excellence, in addition to the other accreditations we have.Subscribe to our newsletter
Please note that the information and opinions contained in this article are not intended to be comprehensive, nor to provide legal advice. No responsibility for its accuracy or correctness is assumed by Pearson Solicitors and Financial Advisers Ltd or any of its members or employees. Professional legal advice should be obtained before taking, or refraining from taking, any action as a result of this article.
This blog was posted some time ago and its contents may now be out of date. For the latest legal position relating to these issues, get in touch with the author - or make an enquiry now.