Pearson Hinchliffe LLP celebrates 9 years of Lexcel standard
After a painstaking inspection the prestigious quality mark has been awarded to the solicitors firm with office in Oldham and Hollinwood, for meeting the highest management and customer-care standards, placing us among only a handful of practices in the country to have reached the nine year mark.
Caring for Clients
Anne Milne, the industry’s independent assessor who evaluated Pearson Hinchliffe’s practice, said, “The firm has high standards of client care and takes great pride in the long term relationships it has with clients.”
In her summary report she praised the 65-strong teamfor “going the extra mile for clients.”
She also commended “the amount of new business gained by recommendations from clients”, a good indicator of the firms quality of service. “Standards of client care are high and the firm has good levels of client satisfaction and low levels of complaints”, she commented.
Family Law partner, Daniel Prince, who manages Client Care at Pearson Hinchliffe LLP, added:
“This is a fantastic achievement for the firm and one we are rightly proud of. Looking after our clients’ needs with skill and compassion is at the heart of what we do and to be recognised consistently year-on-year is a testament to this – achieving the nine year mark is enormously gratifying.”
“Lexcel is an extremely useful tool in communicating our client-focused philosophy; clients can be assured they’ll not only receive sound legal advice but in a way that allows them to get the outcome they want quicker and at a lower cost.”
Employment Law Partner, Michael Pitt, who oversees business development, said:
“I am delighted that the hard work and high standards of our talented team continue to receive the external recognition they thoroughly deserved. Lexcel is a mark of our ability to compete in an increasingly diverse and complicated legal market."
“The legal sector is presently undergoing a radical transformation in the face of the twin challenges of the Legal Services Act, which will allow retailers such as supermarkets to provide legal services, hence the well-worn term ‘Tesco Law’, and proposed Government cuts to legal aid.”
“While we welcome greater transparency and consumer choice, there is the real danger that consumers could lose the highly-skilled legal expertise if they go to a supermarket for say, a divorce. Specialist solicitors will always be better positioned to provide individualised services in more delicate and personal issues – it is in peoples’ interests to seek specialist advice from the outset.”
Michael concluded: “We have happy clients across the borough which naturally leads to consistent recommendations of our services – our recommender rating bears this out.”
Lexcel-accredited firms are re-inspected annually. Pearson Hinchliffe LLP, established in Oldham nearly 140 years ago, has held the standard continuously since 2002.Lexcel is run by the Law Society, the professional body for solicitors in England and Wales.Subscribe to our newsletter
Please note that the information and opinions contained in this article are not intended to be comprehensive, nor to provide legal advice. No responsibility for its accuracy or correctness is assumed by Pearson Solicitors and Financial Advisers Ltd or any of its members or employees. Professional legal advice should be obtained before taking, or refraining from taking, any action as a result of this article.
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